Return and Refund Policy

At Aadya Asri, customer satisfaction is our top priority. We strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, our Return and Refund Policy is designed to make the process as smooth and straightforward as possible.

1. Eligibility for Returns

We accept returns of products within 15 days of the delivery date, provided the items are unused, unworn, unwashed, and in their original condition with all tags and packaging intact. To be eligible for a return, you must have the original receipt or proof of purchase. Items purchased during sale events or with a discount code are final sale and are not eligible for return.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at info@aadyaasri.com or call us at +91 99990 93454 with your order number and reason for return. Once your return request is approved, we will provide you with instructions on how to send your item(s) back to us. Please ensure the returned items are securely packaged to avoid damage during transit.

3. Return Shipping Charges

The customer is responsible for covering the return shipping charges unless the product received is incorrect or damaged. In such cases, Aadya Asri will cover the return shipping cost. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item once your return is processed.

6. Non-Returnable Items

Certain items are non-returnable for hygiene reasons, such as innerwear, swimwear, and earrings. Custom-made items or items marked as “final sale” are also not eligible for return.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@aadyaasri.com or call us at +91 99990 93454 with a photo of the damaged item, your order number, and a brief description of the issue. We will provide a resolution promptly, either by replacing the item or issuing a full refund.

Thank you for shopping with Aadya Asri. We appreciate your understanding and cooperation in adhering to our Return and Refund Policy. If you have any further questions or need assistance, please do not hesitate to reach out to our customer support team.